Contractor Hub

Everything you need to know when you secure a contract role through us. From payroll set up, to work health and safety.

Before you start

When you secure a role through Aspect, you will receive an email from EPG Group, our payroll management company. This email will be sent from info@xemplo.com (this is a no-reply email) and will provide login details for your personalised online payroll portal (Xemplo Portal), where you will enter all the details we require to manage your payroll.

If you do not receive this email within 24 hours after your assignment is confirmed, please check your junk mail folder. If the email has not come through, please call your Aspect consultant.

What information do I need to provide? (PAYG Employee)
Tax File Declaration Form
Superannuation Choice Form
Copy of your Passport or Full Birth Certificate (not an extract) and your Driver’s License
Copy of your Driver’s License is mandatory for Local Government assignments.
Personal Details – Address, phone number and email.
Bank Details
Emergency Contact
What information do I need to provide? (Registered Company)
If you’re working on an assignment via a registered company, you will need to provide us with the following documentation:

Evidence of Incorporation including a valid Australian Company Number
Certificates of currency for insurance (eg. workers compensation, professional indemnity and public liability)
Company bank details
Copy of your Driver’s License is mandatory for Local Government assignments.
What OH&S training do I need to complete?
To best ensure that you stay safe at work, we require you to complete a short online OH&S induction prior to you commencing your assignment. You will be prompted to complete this on the Xemplo portal.

Timesheets

Complete your timesheet by logging into the Xemplo Payroll Portal.

Submit Your Timesheet

When do I complete my timesheet?
Your timesheets need to be submitted by 6pm on Friday (if you work weekend hours, please submit your timesheet when your workday is complete).
Once you have submitted your timesheet, your Reporting Manager will be emailed a digital copy.
Timesheets must be approved by 5pm Monday.
Meeting these deadlines will ensure you are paid on time.
My manager is not available to approve my timesheet, what do I need to do?
When you start your assignment, your manager will advise Aspect of a Secondary Timesheet Approver - someone else at the organisation, who can approve your timesheet if your Reporting Manager (Primary Approver) is away.

In the event that your Reporting Manager and Secondary Timesheet Approver are unavailable to authorise your timesheet by 5pm on Monday, please contact your Aspect Consultant with an alternative approver no later than 10am on Monday.

Payroll

How do I contact payroll?
Should you have any urgent payroll questions, please email payroll@aspectpersonnel.com.au or call (03) 9092 7200. You can also email Xemplo technical support directly via epgstaffing@epggroup.com if your issue relates to the payroll portal.
When do I get paid?
You will be paid on a weekly basis. Your pay will be in your account on a Thursday, however this can vary depending on your bank.
Where can I access my payslips?
Your payslips will be emailed through to you weekly on Thursdays, or you can access them on the Xemplo portal from your Home dashboard, under the Payslip section, and click on ‘View’ button to open your payslip, or the ‘Download’ button to download the PDF copy.
Do I get paid when I am on holidays or away from work?
When working on an assignment through Aspect, you are employed as a casual worker. As such, you are not entitled to paid leave.
Why did I not get paid?
Below are possible reasons that may have resulted in you not being paid:

Did you have the correct week ending date on your timesheet?
Did we receive your approved timesheet by 5pm Tuesday?
Did you complete the hours on your timesheet accurately?
Have you provided your bank details correctly? You can check these by logging into your Xemplo Payroll Portal
Have you provided all other documents required? Please refer to the “BEFORE YOU START” section above.

If you are still not sure why you have not been paid, please contact your Aspect Consultant.
When does my superannuation get paid?
Superannuation is paid on a quarterly basis into the account that you have nominated, as per the below schedule.

Period: 1 July - 30 September Paid: October
Period: 1 October - 31 December Paid: January
Period: 1 January - 31 March Paid: April
Period: 1 April - 30 June Paid: July

As of 1st July 2026, employers will be required to pay their employees’ superannuation at the same time as their salary and wages.

If your Superannuation does not appear to have been paid, please contact EPG Group via epgstaffing@epggroup.com to discuss the payment date schedule.

Work health & safety

What should I do if I have any OH&S concerns or injure myself at work?
Please talk to your Manager or the client OH&S Representative as soon as possible. You will then be required to notify your Aspect Consultant immediately after that so that they are aware of the issue, concern or injury. Your Consultant will guide you through the process from there.
Ensuring a safe workplace
Prior to starting on a temporary assignment, you will complete basic OH&S training via the Xemplo portal to ensure you understand your responsibilities. We will also conduct a site assessment of your workplace to ensure there are no risks to your safety.

Keeping in contact

We want to ensure that your assignment is running smoothly and that you are happy in your new role.

We understand that you will be busy at work, and so instead of interrupting your workday we ask that you give your Consultant a call every fortnight to check in and let us know how everything is going.

Assignment extensions
Most temporary assignments have a predicted finish date, but these can often be changed with workload. Keep your Aspect Consultant informed of these changes so that we can make sure you continue to have access to your Xemplo Payroll Portal.
What happens if I am running late or cannot make it into work?
If you are running late or are unable to attend work for any reason, please contact your Manager before you are due to start work. In the event that you cannot reach your Manager, contact your Aspect Consultant.
What do I do if my personal details change?
You can update banking and emergency contact details via your Xemplo Payroll Portal. If your address, email or phone number changes please let your consultant know so that we can update this on our system.