Our FMCG client is a market leader in their division and currently growing. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production.
The Role:
Reporting into the Supply Chain Manager, and working alongside 2 other teammates. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed.
Key Responsibilities
- Enter and maintain customer sales orders in the ERP system accurately and on time.
- Monitor open orders and backorders, communicating updates or delays proactively.
- Keep customers informed of production schedules, changes, and potential delays.
- Respond to enquiries on orders, stock, pricing, and documentation.
- Coordinate customer requirements with Production, Warehouse, QA, and Logistics.
- Work with the Supply Chain Manager to align customer needs with production capabilities.
- Prepare and send customer reports (inventory, order status, delivery performance).
- Maintain accurate customer records and documentation.
- Support internal departments to resolve any product or delivery issues
Skills & Experience
- Previous experience in customer service, sales administration, or order fulfilment (manufacturing or supply chain experience preferred).
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong work ethic
- ERP experience (MYOB highly regarded) and intermediate Excel proficiency.
