- Full time hours
- 12 month contract
- $60-$65 p/h plus super
- Laptop Provided
- 2 days in the office/ 3 from home
- Must have good, written and verbal communication, ability to manage multiple projects, planning and organisation skills, stakeholder management/customer relationships building experience, business support experience, customer focus and attention to detail.
Project Technical Administrators are responsible for co-ordinating customer enquiries and requests, across the Urban Planning and Development function. This role exists to support improved customer experience and services in relation to the performance of statutory referral functions for greenfield/DSS areas.
The Project Technical Administrators will co-ordinate the triage, routing, resolution and performance reporting for customer email and telephone enquiries.
The role is responsible for ensuring a customer centric, results focused approach to frontline customer and team service, in line with the Customer and Community Strategy, Developer Service Charter(s) and Timeframes and Customer Service Commitments.
- Provide para-planning/engineering business and customer support to the team across the Development Services Scheme (DSS) portfolios
- Co-ordinate the resolution of all technical developer email and telephone enquiries and escalations, in accordance with documented workflows and established business rules
- Resolve non-technical enquiries/escalations, including status updates,
- Help Desk’ support and advice to customers via phone and email, and in meetings when appropriate
- Provide ‘relief’ at busy times for incoming phone calls
- Work collaboratively with teams across UPD, and provide administrative and business support to action and resolve customer enquiries
- Coordinate the administration of agreed tasks and processes in systems such as MAXIMO, CRM and DevConnect
- Support Website and other customer facing improvements
- Act as a point of contact/liaison between external customers and internal stakeholders
- Taking care of own and colleagues Health & Safety through the identification of and reporting of hazards and active involvement in implementing initiatives. Taking care of own and colleagues Health and Safety through identification and reporting of hazards and active involvement in improvement initiatives.
- Experience in development, planning and/or engineering technical support role with direct customer interaction sufficient to support developer and community enquiries
- Experience in customer focused service provisions, including identifying, resolving and improving customer outcomes
- Excellent organizational, verbal and written communication skills
- Demonstrated problem solving skills to understand issues, resolve problems quickly and use initiative to provide a high level service to customer
- Proven ability to manage and prioritise work schedules to meet team and personal deadlines while delivering quality results
- Good interpersonal skills
- Good level of external and internal influencing and negotiating skills with the ability to build and maintain strong personal and corporate relationships and gain the confidence and support of stakeholders required.
If you would like to discuss this role in more detail or other opportunities within Local or State Government, please contact Kyla Nash on
0423 419 396 or send an email to k.nash@aspectpersonnel.com.au
Alternatively you can apply by using the link below.
All communication will be strictly confidential.
Please check our website for further opportunities, apply for job alerts or to refer a friend. www.aspectpersonnel.com.au
